Frequently Asked Questions

General Questions

Why wasn't my garbage or recycling picked up?
In most cases you’ve have contacted us BEFORE your scheduled pick up day. You can check the schedule here. Additionally, you may not have had your garbage on the curb by 6:00 a.m., or your trash can weighed more than 50 lbs., or you set out more carts than your subscribed level of service, or your items were too large or were not compactable household trash.

In the case of recycling, items that are not recyclable may have been in the bin. In the case of commercial bins, the bin may have been inaccessible, obstructed by a vehicle or there could have been hazardous waste spotted inside the container.
Where do I place the cart on collection day?
If you are a curbside subscriber, you will place the cart at the edge of the street or next to the curb with the arrow on the lid pointing toward the street and away from your property. Allow at least four feet of clearance around the cart for proper collection, this includes your recycling cart.

Of course if you are a Walk-In subscriber, we will move your cart to the curb for collection and return it later in the day. Remember that subscribers to Walk-In trash collection also receive Walk-In Recycling (1st cart) for no extra charge.
Can I have my trash picked up by my house or garage?
Yes. There is a subscription level that offers this service. Subscribe online or call our office (760) 327-1351 ext. 313, to arrange a service that fits your needs.
My street is narrow. Why don't I have carts?
About 800 dwellings are on streets that are not accessible to the collection vehicles due to width or height obstructions. Also, some planned unit developments have cart storage limitations. In these cases, we collect trash manually from customer-provided 32- gallon (max.) containers that do not weigh more than 50-pounds when filled.
What if I have extra trash?
We recognize that customers will sometimes have extra trash that won’t fit in the cart and we will accommodate that. Extra pickup services can be arranged by calling our office. Charges may apply.
I just moved and have a lot of cardboard boxes, but neither the regular crew nor the recycling crew will take them, what shall I do?
Call our recycling Hot line (760) 327-SAVE (327-7283) available 24 hours per day or email us and give us your name, address and phone number and the date you would like us to pick up your cardboard. Place the flattened boxes (tied or taped together) on your driveway by 7 a.m. on that date. If you have packing paper or Styrofoam material, place it on the curb for trash pickup in a plastic bag. Depending on your subscription level, packing material may incur additional charges.
How do I get large items such as furniture picked up? Is there a charge?
We offer Special Hauls Monday through Friday. Call (760) 327-1351 to schedule a pick up. The Special Haul crew will provide you with an estimate in the field. If you agree to the charge, you would pay the crew and they will haul the items away. If you reside in a single-family residence, PSDS provides 2 free bulky item pickups per year. This includes appliances, old furniture and other large items.
I have an old appliance, how do I get rid of it?
We will pick up 2 appliances per year at no additional charge. This free service is for single family dwelling units. Call to schedule a pick up.
What are you doing to combat scavengers from going through my recycling cart?
All recycling will normally be collected before 10:00 AM. If you subscribe to curbside collection and wait until morning to put your recycling cart out for collection, the amount of time available for scavengers is greatly reduced. We think that this will help.

Scavenging is illegal and the City will also be stepping up code enforcement.
How do I dispose of paint cans?
You can dispose of (A) Anti-freeze (B) Batteries (O) Oil and (P) Paint at the city sponsored ABOP Center. The center has recently been relocated to a new site at 1100 Vella Road (corner of Mesquite Ave.), next to the tennis courts. The ABOP facility is open Saturdays from 9:00 a.m. - 2:00 p.m. October through May and from 7:00 a.m. to 12:00 p.m. June through September. They are closed on rainy days and holidays.
Where is the Transfer Station?
The County Landfill has closed down. The Edom Hill Transfer Station (EHTS) was constructed in 2004 at the same location and is owned and operated by Burrtec Waste. The hours of the facility are 7:30 a.m. to 5:00 p.m. Monday through Saturday. They are also open on Sundays with limited hours.
How do I get to the Edom Hill Transfer Station?
Take the Date Palm or Palm Drive exit off the I-10. Head north to Varner Road. From Palm Drive turn east or from Date Palm Drive turn west onto Varner. Look for the sign marking the road to the facility (turn north).

Green Waste & Recycling

How does Green Waste work?
Customers may subscribe to the Green Waste service for a one-time charge. Subscribers will receive a green cart for their green waste which will be collected on their regular trash day. Extra monthly fees for Green Waste pick-up will apply to customers with Walk-In service.

Customers may also utilize the semi-annual cleanup events to dispose of Green Waste.
Can I use plastic bags for Green Waste?
No. Green waste must be placed in the green trash cart. The Green Waste crews picks up green waste and takes it directly to a composting facility. The load cannot be contaminated with plastic bags or trash.
I had cactus in my trash cart. Why didn't the crew empty the cart?
Cactus is our Green Waste exception. Because uncovered cactus needles can be prone to displacement, we advise customers to place cactus in paper grocery bag or in a double plastic bag and place it with your regular trash cart on your regular collection day. Please do not place loose cactus inside the trash cart.
How can I get recycling containers (the blue carts)?
If you live in a single family dwelling just give us a call or email us and we’ll have containers delivered to you on your next pickup day. If you live in a complex (multiple units) or have a business, please call at (760) 327-1351 ext. 303, or email us and our Recycling Coordinator will contact you.

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